Contact Support Wade McKelvey
We are monitoring an ongoing issue with security updates at our users’ locations. This issue may affect large and high-security networks at organizations such as schools. The issue prevents a new playlist or message from being sent to the sign, even though the sign shows as ‘Online’. In most cases, the user’s internal DNS server is not allowing the sign to access files from s3.amazon.com. We are currently investigating a system-wide solution. In the meantime, we recommend checking your internal network security to allow access to s3.amazon.com. More information regarding SignCommand.com network requirements can be found at https://www.signcommand.com/technical
We are dedicated to providing you with the best software experience possible. If you are having a software-specific issue, please use the form below to contact us. If you are having an issue with your sign’s hardware or communication, please contact your sign manufacturer directly.
If your sign has an “Offline” status, please first see our Offline Sign Help page.
For all other software questions, please first see our Frequently Asked Questions page.
Have a suggestion for a new feature or enhanced service? Please use our Suggestion Box.
If you are not an existing SignCommand user and would like more information about our software and services, please use our Contact Us form.