What is required to use SignCommand?
Please see our full list of software, network and hardware requirements on our Requirements page. Network administrators or other IT professionals may also wish to review our Technical Specifications.
How do I set the date, time or timezone on my sign with a USB drive?
Using a text editing program such as WordPad, create a new plain-text file. On the first line of the text file, you will be typing a date and time. Select the date and time that you plan to be out at the sign (such as five or ten minutes in the future). Enter the date and [...]
Why is the date or time incorrect on my sign?
By default, signs are set to retrieve the official date and time from an internet time source on a regular basis. This should prevent your sign from drifting out of sync with official time, or when the time changes as with Daylight Saving Time. However, this requires that the correct timezone information is set on your [...]
Why is the temperature incorrect on my sign?
We use industry-leading online weather services to retrieve the current temperature information for your area. Please note that current temperature information may take up to 10 minutes to be shown on your sign. If the temperature on your sign is significantly different from other sources, this may mean that we have the wrong zipcode listed for [...]
How do I apply a software update to my sign?
Your sign will automatically update its software when necessary. Updating your sign's software manually is not recommended unless directed by a support technician or from an error code solution. How to determine if your sign has a software update available. Follow the instructions to retrieve your sign's diagnostic information. Within the text file, look for the dates listed after [...]
How do I get my sign’s diagnostic information (SignInfo)?
See our video tutorial. With your sign turned on, plug an empty USB drive into the external USB port on the sign (if equipped). Leave the drive in the sign until you see a message on the sign indicating that it is ready to be removed. This will download all of your sign's diagnostic information to [...]
Why is my sign offline?
If your sign hasn't connected to the internet in a while, an "Offline" indicator will appear next to it. Don't worry! This is usually a result of a temporary connection problem between your sign and the internet. During this time, you won't be able to control or see the status of your sign remotely. However, SignCommand signs are [...]
How do I receive product support for SignCommand?
If you are an existing user of SignCommand, you may receive support by completing the Contact Support form.
Can I use SignCommand with my existing LED sign?
SignCommand is only available on signs with compatible hardware. If you already have a sign, speak with your sign provider to find out if your sign is compatible.
How do I sign up for SignCommand?
SignCommand is only available on signs with compatible hardware. If you already have a sign, speak with your sign provider to find out if your sign is compatible. If you don't yet have a sign, contact us to be put in touch with a sign provider for your area.