Support Error Codes

Error 401 – Server result is invalid

The server response indicates that there was a problem.

If the error code is specifically (FAIL) HTTP request failed, this may be a network timeout or DNS issue. Please see our technical specifications for information on what’s required for proper server communication. Also ensure that all communication devices such as short-range wireless radios are working correctly.

You may also try re-sending your current playlist to the sign. If this doesn’t fix the problem, please contact support.