Support

Error Codes

If you are troubleshooting a problem with your sign, the best place to start is by getting your sign’s diagnostic information (SignInfo). Look through this information to find any items marked with [FAIL] or [WARN], and the corresponding error code. Click on the link below for the first [FAIL] error code you find in the list, and follow the instructions to resolve the issue. Repeat until you no longer receive any error codes.

0xx - Sign Errors
000 - Sign not registered

1xx - Controller Errors
100 - Timezone not set
101 - Timing not set
102 - Watchdog not set
103 - Watchdog type is invalid
104 - Memory warning
105 - Processor warning
106 - Storage warning
107 - Core temperature warning

2xx - Network Errors
200 - Physical network connection failed
201 - Network type is invalid
202 - IP address not set
203 - Subnet mask not set
204 - Default gateway not set
205 - DHCP server not set
206 - DNS server not set
210 - Device ping failed
211 - Gateway ping failed
212 - DNS server ping failed
213 - Internet ping failed
214 - Internet port 80 failed
215 - Internet port 443 failed
216 - Internet wget failed
217 - Sign service connection failed
218 - Weather service connection failed

3xx - Player Errors
300 - Player mode is invalid
301 - Player height not set
302 - Player height is invalid
303 - Player width not set
304 - Player width is invalid
305 - Player dispatch mode is invalid
306 - Player sort method is invalid
307 - Player configuration not found
308 - Player delete not set
309 - Player fullscreen not set
310 - No playlist
311 - Multiple playlists

4xx - Server Errors
400 - Server URL is invalid
401 - Server result is invalid
402 - Server result is unchanged
403 - Server command log warning

5xx - Sender Errors
500 - Sender type is invalid
501 - Sender version not set
502 - Sender input not detected
503 - Sender card not detected
504 - Sender output file not found
505 - Sender connection not detected

6xx - Sensor Errors
600 - Sensor type is invalid
601 - Sensor firmware unknown
602 - Light level file not found
603 - Light level unknown
604 - Light level unchanged
605 - Temperature file not found
606 - Temperature level unknown
607 - Temperature level unchanged
608 - Sensor hub not detected

7xx - Brightness Errors
700 - Brightness level unknown
701 - Brightness configuration not found
702 - Brightness type is invalid

8xx - Receiver Errors
800 - Receiver card count unknown
801 - Receiver card IDs unknown
802 - Receiver card pixel size unknown