Support Error Codes

Error 403 – Server command log warning

Problem
The number of pending or failed commands for the sign on the server has exceeded a set amount.

Solution
You may ignore this warning if your sign is operating normally.

If your sign takes more than a few minutes to update when sending a playlist and you have more than 10 pending items, this may indicate an internet connection problem. The sign requires a stable internet connection to function properly. If you use a short-range wireless radio between the sign and network equipment, ensure that it has a strong signal indicator and a line-of-sight to the sign’s antenna. For Ethernet and other wired connections, ensure the contact points between wires and equipment are secure.

If your sign is not operating normally and has more than 10 failed items, please contact support.