By default, signs are set to retrieve the official date and time from an internet time source on a regular basis. This should prevent your sign from drifting out of sync with official time, or when the time changes as with Daylight Saving Time. However, this requires that the correct timezone information is set on your [...]

We use industry-leading online weather services to retrieve the current temperature information for your area.  Please note that current temperature information may take up to 10 minutes to be shown on your sign. If the temperature on your sign is significantly different from other sources, this may mean that we have the wrong zipcode listed for [...]

Your sign will automatically update its software when necessary. Updating your sign's software manually is not recommended unless directed by a support technician or from an error code solution. How to determine if your sign has a software update available. Follow the instructions to retrieve your sign's diagnostic information. Within the text file, look for the dates listed after [...]

See our video tutorial. With your sign turned on, plug an empty USB drive into the external USB port on the sign (if equipped). Leave the drive in the sign until you see a message on the sign indicating that it is ready to be removed. This will download all of your sign's diagnostic information to [...]

If your sign hasn't connected to the internet in a while, an "Offline" indicator will appear next to it. Don't worry! This is usually a result of a temporary connection problem between your sign and the internet.  During this time, you won't be able to control or see the status of your sign remotely.  However, SignCommand signs are [...]

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