Frequently asked questions for product support.
If you've been assigned a SignCommand user account but don't know your password, go to the login page. Type your email into the Email field and click Sign In. The following box will appear: Click the Forgot Password button, and an email with instructions on how to reset your password will be sent to you. If [...]
Please note that the SignCommand software makes your playlist appear larger on your computer monitor to make it easier to work with, which may result in fuzzy or blurry lines. If you are concerned about blurriness during preview or within the slide thumbnail images, test your message on the sign itself to see if the issue [...]
If you receive this error when sending or downloading a playlist, please duplicate your entire playlist using the "Copy" button on the main playlist screen. Then send or download the copied playlist. You may delete the original playlist after confirming that the copy works correctly.
If your sign is skipping temperature slides, it may require a software update. Please see our instructions on applying a software update to the sign to ensure you have the most recent version. If your sign software is up-to-date, please continue with the following instructions. A temperature slide will only show if the sign has recently [...]
If your user account has been set up as an "Organizational Administrator", you will see an Admin section in the left navigation. Select this and then Users to add, edit and remove users within your organization. If you do not have an Admin section in the left navigation, please contact the user within your organization that [...]
You can use your own graphics and video clips with your new sign in all of the most common file formats. SignCommand officially supports the following media formats for display on your sign: Image Formats BMP GIF JPG PNG (recommended) TIF Video Formats AVI MOV MP4 (recommended) MPG WMV
SignCommand requires a modern web browser to work correctly. If you are experiencing problems viewing or using the SignCommand application, please ensure that you have updated your browser to the latest version. See our list of supported web browsers.
If you have a scheduled call with a technical support representative, please follow these instructions in advance of the call so that we may more quickly assist you. Be near the sign site and at a computer that has internet access. Retrieve your sign's diagnostic information and have it available to email to the technician. If [...]
Using a text editing program such as WordPad, create a new plain-text file. On the first line of the text file, you will be typing a date and time. Select the date and time that you plan to be out at the sign (such as five or ten minutes in the future). Enter the date and [...]